Report an Issue
Facing trouble with a recent booking or technical glitch? Log a ticket instantly.
Help & Support
Access all your diagnostic tools, manage reports, and connect with our clinical experts through our dedicated patient-first support channels.
Track Report
Check the real-time status of your laboratory tests using your unique Booking ID.
Request a Callback
Ask the call centre to phone you about a test or package. This is not a support ticket.
Help Choosing a Test
Tell us what you need and the call centre will suggest a test.
Contact Form
Send us a message and our team will get back to you.
Open contact formCommon questions
How do I book a test?
Browse our test catalog, add tests to your cart, proceed to checkout, select a family member, address, date and time slot, and complete payment.
How does home sample collection work?
After booking, our trained phlebotomist will visit your address at the scheduled time to collect samples. Please ensure someone is available at the address.
When will I get my report?
Report delivery time varies by test. You can check the estimated TAT (Turn Around Time) on each test's detail page. You'll receive a notification when your report is ready.
How do I download my report?
Go to My Account > Reports, enter your booking number and phone number, and download available reports.
Can I cancel or reschedule my booking?
Please contact our support team at least 2 hours before the scheduled collection time to cancel or reschedule.
Is fasting required for my test?
Fasting requirements vary by test. Check the 'Preparation' section on the test detail page for specific instructions.
How is my payment processed?
Payments are processed securely through Razorpay. We accept UPI, credit/debit cards, and net banking.
Can I book tests for my family members?
Yes! Add family members in your account profile, then assign them to specific tests during checkout.
CERTIFIED PROCESS | All labs are ISO 15189 & NABL Accredited
SAFE SAMPLE HANDLING | Triple-layer cold chain protocol
Need help with a booking or report? We're here.
Dedicated patient advocacy channels operating across all regions.